Terms of Service
This is a product draft, not legal advice. A lawyer should review it before a public launch. Last updated 14 October 2026.
Draft, not legal advice.
1. The service
SellFlow provides software for storefronts, the marketplace, WhatsApp and social selling, orders, Korapay payments in NGN, ads tools, analytics, and an optional AI sales agent. Features can change.
2. Who may use it
Merchants must give accurate account details, keep credentials safe, and are responsible for teammates they invite. Buyers use a merchant’s store under that store’s policies and these terms where SellFlow operates the platform.
3. Merchant duties
Sell lawful goods, honour accepted orders, handle delivery and customer support, and follow Nigerian law, tax rules, and the policies of WhatsApp, Meta, TikTok, and Google when those channels are connected.
4. Payments
Customer payments go through Korapay. SellFlow may deduct the merchant’s configured platform commission. Korapay fees are separate. Refunds follow Korapay and the store’s own policy. Payouts follow the payout rules in the product.
5. Ads
Campaigns the merchant creates, and the budgets they fund, are the merchant’s responsibility. SellFlow reports performance. It does not guarantee sales or return on ad spend.
6. AI
Generated replies can be wrong. The merchant is responsible for what customers are told and for the outcome of a sale.
7. Acceptable use
Do not use SellFlow for fraud, unlawful or infringing goods, abuse of messaging, or any attempt to break or overload the service.
8. Plans
Free, Business, and Pro can change. Fees for a paid plan are shown before you upgrade.
9. Suspension
SellFlow may suspend an account that breaks these terms, creates fraud risk, or must be suspended by law or a payment partner.
10. Liability
The service is provided as available. SellFlow is not liable for indirect loss, or for a merchant’s products, delivery, or customer promises, to the extent Nigerian law allows.
11. Changes
Updated terms show a last-updated date. Continued use after an update means the merchant accepts the new terms.
12. Contact
Questions about these terms: support@sellflow.ng. You can also use the contact page. Read the Privacy Policy.